Privacy Policy

Last Updated: March 15, 2025

At meraviondexo, we take your privacy seriously. This comprehensive privacy policy explains how we collect, use, protect, and share your personal information when you use our financial research platform and services. We believe transparency is essential for building trust, so we've made this policy as clear and detailed as possible.

Information We Collect

Personal Information You Provide

When you create an account or use our services, we collect information that you voluntarily provide to us. This helps us deliver personalized financial research tools and educational content tailored to your learning goals.

Contact information including your name, email address, and phone number
Account credentials such as username and encrypted password
Profile information including your experience level and research interests
Payment information for subscription services (processed securely through third-party providers)
Communication preferences and notification settings
Educational background and professional experience when relevant to our services

Information We Collect Automatically

To improve our platform and provide better educational experiences, we automatically collect certain technical information when you visit our website or use our mobile applications.

Data Type	Purpose	Retention Period
Device Information	Platform optimization and security	12 months
Usage Analytics	Service improvement and content development	24 months
Log Data	Security monitoring and troubleshooting	6 months
Cookies and Tracking	Personalization and functionality	Based on type and settings

How We Use Your Information

We use the information we collect to provide, maintain, and improve our financial research platform. Our primary goal is to help you develop your financial analysis skills through personalized educational experiences.

We never sell your personal information to third parties. Your data is used exclusively to enhance your learning experience and provide the services you've requested.

Primary Uses of Your Data

Service Delivery: We use your information to provide access to our research tools, educational content, and platform features. This includes personalizing your dashboard and recommending relevant learning materials based on your interests and experience level.
Communication: We send you important account updates, educational newsletters, and service announcements. You can control these communications through your account settings and unsubscribe from marketing emails at any time.
Platform Improvement: We analyze usage patterns and feedback to enhance our educational content, improve user interface design, and develop new features that better serve our community of learners.
Security and Compliance: We monitor for suspicious activity, prevent fraud, and ensure compliance with applicable laws and regulations. This helps maintain a safe learning environment for all users.

Information Sharing and Disclosure

We maintain strict controls over how your information is shared. We only disclose personal information in specific circumstances and with appropriate safeguards in place.

When We May Share Information

With your explicit consent for specific purposes you've approved
With trusted service providers who help us operate our platform (all bound by confidentiality agreements)
For legal compliance when required by law or to protect rights and safety
In connection with business transfers, mergers, or acquisitions (with continued privacy protection)
Aggregated, anonymized data for research and industry analysis (no personal identification possible)

All third-party service providers we work with are carefully vetted and required to maintain the same high standards of data protection that we uphold. They can only use your information for the specific services they provide to us.

Your Privacy Rights and Choices

You have significant control over your personal information and how we use it. We've designed our systems to make it easy for you to exercise these rights and manage your privacy preferences.

Your Rights Include

Access and Portability: You can request a copy of all personal information we have about you. We'll provide this in a structured, commonly used format within 30 days of your request.
Correction and Updates: You can correct inaccurate information or update your profile details at any time through your account settings or by contacting our support team.
Deletion: You can request deletion of your personal information, subject to certain legal and operational requirements. We'll process deletion requests within 30 days.
Communication Control: You can opt out of marketing communications while still receiving essential service updates and security notifications related to your account.
Data Processing Restrictions: In certain circumstances, you can request that we limit how we process your information while maintaining your access to our educational services.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated to address emerging threats.

Technical Safeguards

End-to-end encryption for data transmission and storage
Multi-factor authentication for administrative access
Regular security audits and penetration testing
Automated monitoring for suspicious activity and potential breaches
Secure backup systems with encrypted storage
Access controls limiting employee access to necessary information only

Operational Security

Beyond technical measures, we maintain strict operational procedures including employee training on data protection, background checks for staff with data access, and regular review of our security policies. We also maintain cyber liability insurance and have incident response procedures in place.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and support our legitimate business interests. Different types of data have different retention periods based on their purpose and legal requirements.

Retention Periods

Account information: Retained while your account is active plus 3 years after closure
Financial transaction records: 7 years for tax and regulatory compliance
Educational progress data: 5 years to support continued learning and certification tracking
Marketing communications data: Until you unsubscribe or request deletion
Technical logs and analytics: 12-24 months depending on the specific data type
Support communications: 3 years for quality assurance and dispute resolution

When we delete your data, we use secure deletion methods that make recovery impossible. Backup copies are also securely destroyed according to our retention schedule.

International Data Transfers

As a Canadian company serving users across different regions, we may transfer your personal information outside of Canada for processing and storage. All international transfers are conducted with appropriate safeguards to ensure your privacy rights are protected.

We use standard contractual clauses approved by privacy authorities
All international service providers meet equivalent privacy protection standards
Data is encrypted during transfer and storage regardless of location
We regularly audit international partners for compliance with privacy commitments

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze how our platform is used. You have control over these technologies through your browser settings and our cookie preference center.

Types of Cookies We Use

Essential Cookies: Required for basic platform functionality, including login, security, and core features. These cannot be disabled without affecting service availability.
Performance Cookies: Help us understand how users interact with our platform so we can improve performance and user experience. All data is aggregated and anonymous.
Functionality Cookies: Remember your preferences and settings to provide a personalized experience. These enhance usability but are not strictly necessary.
Marketing Cookies: Used to deliver relevant educational content and measure the effectiveness of our communications. You can opt out of these while maintaining full platform access.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our services, legal requirements, or privacy practices. We're committed to keeping you informed about any changes that might affect your privacy rights.

We'll notify you of significant changes via email and platform notifications
Minor updates will be posted on our website with updated effective dates
You'll have at least 30 days notice before any material changes take effect
Continued use of our services after changes indicates acceptance of the updated policy

Contact Us About Privacy

If you have questions about this privacy policy or want to exercise your privacy rights, our dedicated privacy team is here to help.

Email: info@meraviondexo.com

Address: 213 The Queensway N, Keswick, ON L4P 3C8, Canada

Phone: +1 450 956 7073

We respond to all privacy inquiries within 48 hours and aim to resolve requests within 30 days.